{"id":987511897,"date":"2026-03-19T20:00:55","date_gmt":"2026-03-19T20:00:55","guid":{"rendered":"https:\/\/graphtecamericapro.com\/graphtec-stg\/membership-login\/?page_id=987511897"},"modified":"2026-03-19T20:28:01","modified_gmt":"2026-03-19T20:28:01","slug":"print-and-cut-issues","status":"publish","type":"page","link":"https:\/\/graphtecamericapro.com\/graphtec-stg\/membership-login\/print-and-cut-issues\/","title":{"rendered":"Print and Cut Issues"},"content":{"rendered":"

[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.6″ _module_preset=”default”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_heading title=”PRINT AND CUT ISSUES WHEN USING THE CUTTING MASTER PLUG-IN ” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_heading][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Note:<\/strong> Troubleshooting-steps below are assuming that the end user already knows the proper workflow\/steps on how to create and cut a print and cut job.<\/em><\/p>\n

Please make sure of the proper workflow first by watching our instructional videos for your cutter.<\/p>\n

[\/et_pb_text][et_pb_button button_text=”Graphtec Video Training” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” button_url=”https:\/\/www.graphtecamericapro.com\/tech\/membership-login\/video-training\/” url_new_window=”on” hover_enabled=”0″ sticky_enabled=”0″ custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#1767A8″ button_bg_enable_color=”on” button_border_color=”#000000″][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_heading title=”IF THE END-USER HAS SUCCESSFULLY CREATED AND HAS PREVIOUSLY CUT A PRINT AND CUT JOB BEFORE, PLEASE PROCEED WITH THE INSTRUCTIONS BELOW:” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” title_level=”h3″ title_font_size=”21px” hover_enabled=”0″ sticky_enabled=”0″ title_line_height=”1.3em”][\/et_pb_heading][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

The print and cut feature is mainly controlled by software, it is the software that tells the vinyl cutter where to expect to find registration marks. There are no settings in the cutters menu that need to be enabled in order to make the cutter read marks (*). \u00a0With this said-proper bidirectional from cutter to PC- PC to cutter is vital. \u00a0The following steps help the end users isolate the Cutter\/Connection\/PC (file, computer, workflow).\u00a0<\/p>\n

*ISM mode and sensor offset adjust are menu options that can help with reg mark scanning and calibration. OFF by default, see user\u2019s manual for details.\u00a0<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_heading title=”ISSUES & SOLUTIONS” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” title_text_align=”center” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” use_custom_gutter=”on” gutter_width=”4″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_heading title=”Not Reading Marks” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” title_font_size=”29px” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_heading][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

It is rare that an Advanced Registration Mark System (ARMS) is defective, before calling tech support please isolate the cutter(sensor) by performing an ARMS test: necessary tools needed will be the Graphtec plotting pen, or blade if prints are on vinyl, PDF FILES:<\/p>\n

ARMS test_type 1 (82 KB)\u00a0<\/a>or ARMS test_type 2 (82 KB)<\/a><\/p>\n

This can be printed on a letter size bond paper of desktop printer.<\/em><\/p>\n

[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/dvoj2uQRLKs” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ width=”61%” module_alignment=”center”][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

IF SUCCESSFUL<\/strong><\/h3>\n

Your sensor (cutter) is working properly.
Continue with the 4-STEPS below<\/strong>.<\/p>\n

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IF UNSUCCESSFUL<\/strong><\/strong><\/h3>\n

If it fails, please reset the cutter back to factory in step-2 below<\/strong> and try again.<\/p>\n

IMPORTANT:<\/strong>\u00a0If using 3rd party software like Onyx or Flexi Sign, etc. \u00a0Please make sure the software is recent enough to include the driver for your model, if the ARMS test works contact Tech Support of the software being used to confirm proper workflow as Graphtec can\u2019t help with this. \u00a0Another option is to try a small print and cut job from Cutting Master out of Adobe or Corel, if successful contact then your software manufacturer for support.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.6″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

STEP 1:<\/h2>\n

NOT ENOUGH SPACE AROUND THE IMAGE WHEN LOADING THE PRINT JOB TO THE CUTTER<\/strong><\/p>\n

SOLUTION:<\/strong><\/p>\n

Making sure you have the following spacing around the image when loading the print job on the cutter. \u00a0If there is not enough spacing from the push roller to mark, expand mode can be enabled to widen the cut area.<\/p>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

STEP 2:<\/h2>\n

INCORRECT CONFIGURATION OF MENU OPTIONS<\/strong><\/p>\n

Your print & cut is processed and controlled by software, so there is no need to modify or enable any option in the cutters ARMS menu. \u00a0If settings are modified by accident it can cause misreading, offset, errors. If that happens please watch the below video to reset the cutter to factory default <\/span>(Please note:\u00a0your cutting conditions such as speed, force, etc. will be deleted)<\/em>.<\/span><\/p>\n

[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/5CPS-f8qvj0″ _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” width=”44%” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_video][et_pb_divider _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

STEP 3:<\/h2>\n

WITH GLOSSY MEDIA\/FINISH, THE CUTTER MIGHT DISPLAY ERROR MESSAGES<\/strong><\/p>\n

\"Graphtec\u00a0<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_divider][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

STEP 4:<\/h2>\n

ERROR MESSAGE WHILE ATTEMPTING TO SCAN<\/strong><\/p>\n

\"\"\u00a0<\/strong><\/p>\n

SOLUTION:<\/strong><\/p>\n

A)<\/strong>\u00a0Make sure the print is loaded in the same orientation as the cut preview of the software, when using Cutting Master plug in is usually right side up.\u00a0<\/p>\n

B)<\/strong>\u00a0Check push roller regarding spacing if error displayed is regarding Y direction, go back and check Step 1 Spacing Rules<\/strong><\/p>\n

C)<\/strong> if X-direction related error message please check the page length setting in the cutter: Menu > Media > Page Length<\/strong>, set to the highest amount (Max.\u00a01048in)<\/em>, press “Fast<\/strong>” to increase the amount.\u00a0<\/p>\n

Note: both b and c have to do with a mismatch in scale (size difference between print and file), it is important to know this detail. \u00a0Offscale error, or the error codes above are treated the same.\u00a0<\/strong><\/p>\n

Note: when receiving these error codes, or scaling errors also check the Command sSetting on the plotter: MENU, IF, Command, HPGL or GPGL. All Graphtec software works on GPGL. \u00a0FlexiSign for example uses HPGL. \u00a0Please set accordingly.<\/strong><\/p>\n

D)<\/strong>\u00a0If the issue remains and other files cut fine recreate the registration marks on the file and print again –\u00a0when files are exported or saved to be opened and processed on a different computer, the registration mark layers can become corrupted. \u00a0There are other reasons that files can become corrupted.<\/p>\n

[\/et_pb_text][et_pb_divider _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_divider][et_pb_heading title=”Offset Issues” _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” title_font_size=”29px” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_heading][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

When the cut line does not line up properly, it can be a simple fix depending on how the misalignment looks like.<\/p>\n